Shipping & returns

• •Ghana — Accra: 1–2 business days.
• •Ghana — other regions: 2–4 business days.
• •International: 5–10 business days (subject to customs).
• •Free delivery within Ghana on orders over GHS 500.
• •Standard Ghana delivery is a flat GHS 35 below the free-shipping threshold.
• •International shipping is a flat GHS 120.

• •Unopened items in original packaging may be returned within 14 days of delivery.
• •To start a return, contact us with your order number and reason.
• •Refunds are issued to the original payment method within 5–7 business days of us receiving the returned item.
• •Faulty or incorrect items are replaced at our cost — just reach out.

Each order is carefully checked and sealed. Supplements and cosmetics are packed to protect them in transit, with discreet, recyclable packaging wherever possible.

If anything arrives damaged or isn't as expected, let us know within 48 hours and we'll make it right — that's the JadeXpress promise.